Selected projects & operational work

Building practical systems for real business problems.

Stephen "Steve" Thibault project case studies covering workflow automation, reporting systems, document processing, ecommerce operations, healthcare workflows, and Maine local business websites. I focus on reducing repetitive work, improving visibility, and creating tools that fit the way a business actually operates.

✓ Healthcare ✓ Ecommerce ✓ Wholesale distribution ✓ Marketplace programs
Featured project

filepackR: Paperwork automation powered by Intelligent File Routing.

A custom software solution designed around a real paper-first workflow: identifying, scanning, checking, naming, reviewing, and routing disorganized paperwork more efficiently.

filepackR interface with the Form I-9 document filename selected
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Cleaner document workflows with less repetitive work.

Role: Product design, workflow architecture, interface design, OCR rules, testing, and implementation

FilePackR helps teams turn mixed stacks of paper into organized, workflow-ready digital records. After staff scan paperwork, it uses OCR, customizable rules, and review queues to help identify pages, group related records, apply filenames, route outputs, and flag incomplete or uncertain items for review. Can save organizations hundreds of hours annually by reducing repetitive paperwork handling tasks.

  • ✓Turn mixed paper stacks into organized digital records
  • ✓Merge related pages and supporting records
  • ✓Apply consistent filenames and routing rules
  • ✓Flag review items instead of silently guessing
  • ✓Support local-first processing for sensitive files
Read case study → Visit filepackR.com →
Case studies

Real-world projects focused on automation, reporting, and workflow improvement.

Examples of reporting, reconciliation, and platform migration work across regulated and ecommerce environments.

Custom Shopify configure-to-order server workflow with component sections, current configuration, price as configured, and add to cart controls

Custom configure-to-order workflow built around component choices, quote items, and a live configuration summary.

Migrating a 20,000-SKU Magento catalog to Shopify while preserving a complex configure-to-order workflow.

Role: Catalog migration, platform configuration, workflow design, integration support, and launch planning

A computer hardware distributor needed to move a 20,000+ SKU catalog from Magento to Shopify without losing the configure-to-order experience customers used to build refurbished servers.

The migration combined catalog cleanup, SEO-sensitive URL planning, payment and inventory requirements, and custom configuration logic that kept component selection and quote workflows manageable for staff.

  • ✓Migrated and reorganized a 20,000+ SKU catalog
  • ✓Rebuilt the configure-to-order server workflow in Shopify
  • ✓Preserved payment, inventory, cart, and SEO requirements
  • ✓Reduced dependence on developers for routine storefront changes
Read case study →
Case study Compliance Reporting Reconcile. Report. Attest.

Turning fragmented compliance data into a single audit-ready report.

Role: Reporting architecture, data reconciliation, formula design, quality control, and implementation

A regional home healthcare provider needed to combine EVV data, participant records, operational logs, and financial information into a reliable quarterly compliance report.

I built a consolidated workbook with automated calculations, source-data reconciliation, and a structured attestation process that replaced repeated manual cross-checking.

  • ✓Eliminated manual reconciliation across separate data sources
  • ✓Automated compliance calculations across all four quarters
  • ✓Financial summary tied directly to source data
  • ✓Reduced a multi-day manual process to a repeatable system
Open Sample Project Work Summary for Management View Project Work Summary →
Case study Visit Reconciliation Territory. Client. Exception.

Reconciling multi-state operational data at the territory and client level.

Role: Workbook design, data transformation, exception logic, testing, and reusable reporting setup

A multi-state home healthcare operation needed clearer weekly visibility into visit activity by territory and client, with discrepancies identified before they became compliance problems.

I built a reusable comparison workbook that transforms raw visit data into state-specific views and exception-based reconciliation reports.

  • ✓Weekly rollups by territory and by client from raw visit data
  • ✓State-specific reconciliation views for multi-state operations
  • ✓Exception-based review instead of full manual audits
Open Sample Project Work Summary for Management View Project Work Summary →
Local business websites

Websites built around how local customers browse, decide, and take action.

Each site was designed around the business's real customer journey, from understanding what it offers to calling, ordering, finding directions, or planning a visit.

View the grouped website project overview →

Fresh produce display inside Tran's Market Retail website
Biddeford, Maine

Tran's Market

Role: Design, content structure, development, mobile optimization, hosting, and launch

Built a mobile-friendly site that helps local shoppers quickly understand the market's products, hours, location, and contact options.

HTML, CSS, JavaScript, responsive design, GitHub Pages

View live website →
Fresh vegetable and sausage pizza featured on the Arundel House of Pizza website Restaurant website
Arundel, Maine

Arundel House of Pizza

Role: Design, content structure, development, ordering integration, mobile optimization, hosting, and launch

Built a conversion-focused restaurant site that makes it easy for mobile visitors to browse the menu, call, get directions, read reviews, or begin an online order.

HTML, CSS, JavaScript, online ordering integration, responsive design, GitHub Pages

View live website →
Indian dishes presented in bowls for The Jewel of India website Restaurant website
Biddeford and Waterville, Maine

The Jewel of India

Role: Design, content structure, development, menu experience, mobile optimization, hosting, and launch

Built a responsive restaurant site that helps visitors browse the menu, compare two locations, view catering information, and move quickly toward ordering.

HTML, CSS, JavaScript, searchable menu, responsive design, GitHub Pages

View live website →
Core areas of expertise

How I help organizations improve operations.

The tools vary by business, but the objective stays consistent: reduce manual effort, reduce avoidable errors, and make the workflow clearer.

01

Workflow automation

Focused tools that reduce repetitive tasks and remove unnecessary manual handoffs.

02

Operational reporting

Clearer analytics, reporting systems, and risk visibility for better day-to-day decisions.

03

Healthcare workflows

Onboarding, compliance, training, document review, and audit-readiness process improvement.

04

Ecommerce operations

Marketplace workflows, listing quality, account operations, analytics, and scalable processes.

05

Wholesale distribution

Inventory, order-flow, reporting, and operational consistency across complex environments.

06

Program launches & testing

Support for pilot programs, new initiatives, evolving requirements, and operational implementation.

Experience that translates

From day-to-day operations to new-program testing.

I have worked across healthcare, ecommerce, and distribution environments, and have supported companies such as eBay with new-program launches and testing. That range helps me understand both the big-picture process and the small operational details that determine whether a system actually works.

✓
Start with the real workflow

Understand what staff actually do before designing the solution.

✓
Reduce repetitive work

Automate the parts that consume time without adding unnecessary complexity.

✓
Improve visibility

Surface exceptions, risks, and follow-up work so teams know what needs attention.

✓
Build for growth

Create systems that remain useful as the business expands or requirements change.

Have a workflow that needs improvement?

Let's discuss automation, reporting, process improvement, or a custom operational tool tailored to your needs.

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